Corporate Technology Programme
Challenge
A regional authority in the UK was facing the need to modernise its IT infrastructure to prepare for upcoming devolution changes, where it would integrate with other local authorities into a larger governance body. The goal was to enhance capacity, security, and resilience. The authority's 500+ employees were also seeking more flexible working arrangements, expressing dissatisfaction with outdated tools through annual surveys. With a small internal ICT services team and limited transformation experience, the authority sought a Lead Delivery Partner to ensure rapid program delivery, technical integration, and the adoption of new work practices. Caja was selected to lead the
Programme Delivery and Organisational Change.
Solution
Caja introduced proven methods to speed up delivery and
foster collaboration:
During the Covid lockdown, these methods were adapted to
online tools to maintain progress.
Digital Transformation Strategy:
Caja led agile "sprints" focused on process improvement with Microsoft 365 tools, embodying rapid benefits realisation and "fail fast" principles. They also managed stakeholder engagement and ensured that business changes were communicated effectively to all 500 staff, maximising
benefits.
Organisational Change:
Working with the internal ICT team, Caja provided key
organisational insights for solution design:
Outcome
The programme was celebrated at a virtual all-staff event, with senior leadership acknowledging its transformative impact. The 2020 all-staff survey highlighted a significant increase in employee satisfaction regarding the tools and technologies provided to do their jobs effectively. The shift to laptops and Microsoft 365 also facilitated a move to paperless working, supporting the authority's sustainability goals and improving productivity and data protection. Caja was commended for their expertise and guidance throughout
the project.
testimonial
Caja have brought drive and focus to help deliver our ambitious Corporate Technology Programme. We wanted external partners who were dynamic, prepared to challenge us where necessary and would bring expertise on how large digital transformation programmes should successfully operate – Caja have done this. They’ve clearly understood that at its core, our change programme is focused on transforming the Combined Authority into a digital first organisation which, by the use of flexible and innovative technology, impacts on everything we do and is critical to our future.
